Question 1

What certificate authority (CA) standards does CertPing rely on?

Accepted Answer

CertPing orchestrates issuance via industry-standard protocols (ACME) and integrates with trusted CAs like Let's Encrypt (ISRG) which conform to CA/Browser Forum Baseline Requirements. We ensure all managed certificates adhere to these strict global standards.

Question 2

What laws and standards does CertPing follow?

Accepted Answer

CertPing operates in accordance with GDPR (EU General Data Protection Regulation), CCPA (California Consumer Privacy Act), and industry best practices for secure certificate management and automated deployment.

Question 3

What is CertPing's relationship to Let's Encrypt and ISRG?

Accepted Answer

CertPing acts as an automation platform that facilitates certificate issuance through Let's Encrypt (ISRG) and other CAs. We do not issue certificates ourselves but provide the infrastructure to request, validate, and deploy them automatically on your behalf.

Question 4

Does CertPing issue or revoke certificates?

Accepted Answer

CertPing is not a Certificate Authority (CA) and does not issue certificates itself. However, our platform automates the issuance, deployment, and renewal process by integrating with trusted CAs (like Let's Encrypt) and your cloud infrastructure.

Question 5

Is the certificate data on CertPing real-time and accurate?

Accepted Answer

For monitored public domains, we retrieve metadata in real-time from Certificate Transparency (CT) Logs and DNS. For certificates managed via our platform, deployment status and validity are tracked instantly from your connected cloud providers.

Question 6

What are the user responsibilities under CertPing's Terms of Use?

Accepted Answer

By using CertPing, users agree to use the platform lawfully, including respecting IP and trademark rights, not misuse AI-generated insights or treat them as legal advice, not share account credentials (one user per login), and comply with any restrictions outlined in the Terms of Use, Privacy Policy, and FAQ.

Question 7

What user rights does CertPing provide under GDPR/CCPA?

Accepted Answer

CertPing respects user rights under data protection laws, including the right to access, correct, or delete personal data, the right to opt-out of domain-level public data display (proof of ownership required), and the right to file complaints or revoke consent for data use.

Question 8

Can I remove my domain from CertPing's monitoring results?

Accepted Answer

Yes. You can request removal of a domain's data by sending an email to support@certping.com and proving domain ownership (e.g., DNS TXT record or authorized email). CertPing will evaluate and respond based on applicable laws and its privacy policy.

Question 9

Does CertPing collect personal information?

Accepted Answer

No personal data is collected beyond email address for account creation, basic usage logs (browser version, OS, access times), and payment information (handled by a third-party processor). All sensitive data is encrypted in transit and at rest, and CertPing does not share or sell user data.

Question 10

How does CertPing handle AI-generated content and limitations?

Accepted Answer

CertPing uses AI to generate predictive insights for Brand Defense and Phishing detection. These are probabilistic and should be verified. However, our SSL Automation and Deployment features operate on deterministic, industry-standard protocols (ACME) and are not subject to AI hallucinations.

Question 11

Can CertPing terminate my account?

Accepted Answer

Yes. CertPing may suspend or terminate your account for Terms of Use violations, inactivity exceeding 6 months, or illegal or abusive activity (e.g., scraping, phishing, impersonation).

Question 12

What happens to my data if I cancel my account?

Accepted Answer

Upon cancellation, all data becomes immediately inaccessible and CertPing permanently deletes the data. No data recovery is possible after deletion.

Question 13

How is certificate revocation handled by CertPing?

Accepted Answer

CertPing does not revoke certificates, but may detect and flag revoked certificates using Certificate Revocation Lists (CRLs) or OCSP (if available) and display revocation data if available from trusted sources like Let's Encrypt. Revocation is governed by the original CA's CP/CPS, such as the ISRG policy (Section 4.9).

Question 14

Where can I find official legal and compliance documents for CertPing?

Accepted Answer

You can find key policies at https://certping.com/privacy-policy and https://certping.com/terms.

Question 15

What is CertPing's liability for its services?

Accepted Answer

CertPing operates without warranties or guarantees. All content is provided 'as-is.' CertPing disclaims liability for any reliance on AI-generated data, certificate inaccuracies, or use of certificates beyond their intended scope. Legal remedies are limited per the Terms of Use.

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